This notice applies to all retail outlets operated by our company, including the official YUPPY QUOKKA online store, as well as our Rakuten Ichiba, Yahoo! Shopping, and Amazon stores.

1. Returns and Exchanges Due to Customer Convenience

If you wish to return or exchange an item due to a size discrepancy, duplicate order, or other reason, we can accommodate your request under the following conditions.

・Returns are limited to unused items within 7 days of delivery.
We cannot accept returns or exchanges after that point, so please inspect your order as soon as it arrives.
・Before returning an item, please be sure to contact us via the “Contact Form” to explain the reason for the return or exchange.
Please note that we cannot accept items returned to our store without prior notice.
・Please return the “product and delivery slip” within 3 days of receiving our confirmation email.
Please include all tags, such as price tags, as well as any accessories, such as buttons.

Items That Cannot Be Returned or Exchanged
・Items returned without prior notice
・If more than 8 days have passed since the product was delivered
・If the item is not returned within 3 days of receiving the confirmation email regarding the return
・Items purchased from sources other than the official YUPPY QUOKKA online store
・If the item is soiled or damaged while in the customer’s possession
・If the item has been used for anything other than trying it on indoors
・If accessories such as tags, packaging, promotional items, or buttons are missing or damaged
・Items in a condition different from when delivered (e.g., odors of tobacco or perfume, stains, residue from cosmetics, missing packaging, promotional items, or buttons, or tags or price tags that have been removed, damaged, or lost)
・Items that have been washed or dry-cleaned
・Items showing stains from trying them on
・Items that have been altered (e.g., hemmed)
・Items marked as “Not eligible for return or exchange”
・Sale Items

Shipping Fees for Returns and Exchanges Due to Customer Convenience

You are responsible for any shipping costs incurred in connection with returns or exchanges.
When returning the item, please ship it with shipping costs prepaid by the customer.
Please note that when we ship a replacement item, we will send it on a “cash on delivery” basis.
Please note that shipping fees and cash-on-delivery charges for the initial shipment are non-refundable.
In the unlikely event that a return or exchange requested by the customer is sent back with shipping charges due upon delivery, we may refuse to accept the package.
If you are forced to accept the package at our store, we may deduct the cash-on-delivery shipping charges and any other incurred expenses from your refund.

2. Returns and Exchanges for Defective Products

Please contact us via the “Contact Form” within 7 days of receiving your order.
If we do not hear from you within 7 days, we may not be able to accept returns or exchanges, so please inspect the item as soon as it arrives.
Once we receive your message, we will let you know whether a return or exchange is possible, as well as the refund method.
We will cover the shipping costs for this process.

3. We do not process refunds without a return.

If you would like a refund, please be sure to return the eligible item. We will process your refund after we have confirmed the item’s arrival and condition.
Please note that if you do not return the item, we will be unable to issue a refund.

4. In the event of fraudulent return or refund requests, or disruptive behavior

To ensure we can continue to provide a service that our customers can use with confidence, if we confirm any malicious or disruptive behavior or fraudulent activity, we may cancel your order, refuse to accept returns or exchanges, or deny you future access to our services. If necessary, we may share information with the relevant e-commerce marketplace operators, payment processors, and shipping companies, or consult with or report the matter to the police or other relevant authorities.

• Return and Refund Requests Based on False Information
• Acts of demanding unjustified returns, refunds, discounts, compensation, etc., by suggesting or using reviews or social media posts
• Content that is factually incorrect, false, or misleading; fake reviews; reviews intended to interfere with our business operations by competitors or other parties; or any other content that we reasonably determine to be inappropriate
• Acts of unjustly demanding or coercing returns, exchanges, free repairs, refunds, etc., either during the initial defect claim period (within 7 days of receipt) or after the warranty period has expired
• If an item has been returned multiple times due to a prolonged absence, refusal to accept delivery, an incorrect address, or other reasons
• If, contrary to our store’s instructions, an item is returned via cash on delivery despite being designated as prepaid
• Verbal abuse, threats, intimidating behavior, or other disruptive conduct toward our staff or delivery personnel
• Fraudulent Use of Coupons, Points, etc.
• Bulk purchases deemed to be for resale or other fraudulent orders
• Repeated Malicious Returns and Exchanges
• If you unilaterally initiate a return or refund process through the Amazon Marketplace Guarantee, Rakuten Ichiba, Yahoo! Shopping, or other similar refund programs or support services without first contacting our store,
• If you do not return the item by the deadline we provided after the exchange has been processed,
• In addition, any conduct that significantly interferes with the normal operation of the store

*At our store, we record every step of the process, from packaging the products to shipping them.By recording every step of the process, we have reliable evidence to pinpoint the source of any issues—such as “the item was missing” or “I received the wrong item”—which helps protect our staff. This approach allows us to conduct business with our customers with confidence.