Contact Us
This is a contact form for inquiries regarding how to use this website and products purchased on this website.
Please enter your inquiry in the form below and click “Submit”.
User Guide
Contact Us
*Please Note*
We have received numerous reports of customers not receiving emails regarding inquiries from our company.
If you have spam filtering enabled, our emails may be automatically filtered into your spam folder or trash, or deleted.
If you do not receive a reply email, please check these folders.
Regarding Spam Emails
If you are using a free email service (Yahoo! Mail, Gmail, etc.), please note that our reply emails may be filtered into your spam folder.
Also, if you have spam filtering enabled, please remove the domain restriction for “@yuppyquokka.co.jp”.
(If you do not remove the restriction, you may not receive communications from our site.)
Telephone Inquiries
03-5408-7168
Reception Hours (Monday-Friday): 10:00-17:00
We are closed on Saturdays, Sundays, national holidays, summer holidays, and New Year holidays.
Please note that depending on the content of your telephone inquiry, it may take several days to receive a response.
To ensure accurate understanding and appropriate handling of your inquiry, we record conversations with customers at the above telephone number. Please be aware of this in advance.
Before Contacting Us
Please refer to our User Guide and Frequently Asked Questions.
Please check our Privacy Policy regarding the handling of personal information.
*We respond to inquiries in the order they are received, but please note that responses may take longer depending on the nature of your inquiry (e.g., inquiries requiring confirmation) or the current volume of inquiries.
*Please note that responses may take longer if your inquiry falls on a Saturday, Sunday, public holiday, during the summer, or during the New Year’s holiday period.
FAQ
Please read our FAQ before sending us a message.
Q. Can I cancel my order after it has been placed?
A. Orders may be canceled before shipment. Please contact us via our contact form or email. Once an order has been shipped, cancellations cannot be accepted.
Q. Is gift wrapping available?
A. Yes, gift wrapping is available for most products. Please refer to the product page for availability.
Q. How much is shipping?
A. We offer free shipping nationwide within Japan.
Q. When will my order be shipped?
A. Orders placed by 12:00 PM JST on business days are eligible for same-day shipping, subject to stock availability. Personalized and pre-order items are excluded.
Q. Which shipping carrier do you use?
A. Orders are shipped via Sagawa Express. or JP Post Unfortunately, we cannot accommodate requests for a specific carrier.
Q. Do you ship internationally?
A. Currently, we only provide services within Japan.
Q. Can I return or exchange a product after receiving it?
A. If you receive a defective item or an incorrect product, please contact us within 7 days of delivery. Returns and exchanges for reasons unrelated to product defects are generally not accepted.
Q. Can you issue a receipt?
A. Yes. Please contact us when placing your order or you can issue it from your My Account page after placing your order.
Q. What payment methods do you accept?
A. We accept major credit cards, bank transfers, online payment, and other available payment methods. Please refer to the checkout page for the latest payment options.