Contact Us
This is a contact form for inquiries regarding how to use this website and products purchased on this website.
Please enter your inquiry in the form below and click “Submit”.
User Guide
Contact Us
*Please Note*
We have received numerous reports of customers not receiving emails regarding inquiries from our company.
If you have spam filtering enabled, our emails may be automatically filtered into your spam folder or trash, or deleted.
If you do not receive a reply email, please check these folders.
Regarding Spam Emails
If you are using a free email service (Yahoo! Mail, Gmail, etc.), please note that our reply emails may be filtered into your spam folder.
Also, if you have spam filtering enabled, please remove the domain restriction for “@yuppyquokka.co.jp”.
(If you do not remove the restriction, you may not receive communications from our site.)
Telephone Inquiries
03-5408-7168
Reception Hours (Monday–Friday): 10:00–17:00
We are closed on Saturdays, Sundays, national holidays, and during summer and year-end/New Year holidays.
As we operate with a small staff, we may sometimes be unable to answer the phone due to shipping duties or customer service responsibilities.
We kindly ask that you contact us via the inquiry form or email; we will review your message and reply in the order received.
While we do accept inquiries by phone, if you are unable to get through, please try calling again later or use the inquiry form.
Please note that for inquiries made by phone, it may take some time to provide an answer depending on the nature of the request.
To ensure we accurately understand your inquiry and provide appropriate assistance, please be aware that calls to this number are recorded.
Before Contacting Us
Please refer to our User Guide and Frequently Asked Questions.
Please check our Privacy Policy regarding the handling of personal information.
*We respond to inquiries in the order they are received, but please note that responses may take longer depending on the nature of your inquiry (e.g., inquiries requiring confirmation) or the current volume of inquiries.
*Please note that responses may take longer if your inquiry falls on a Saturday, Sunday, public holiday, during the summer, or during the New Year’s holiday period.
FAQ
Please check the Frequently Asked Questions (FAQ) before contacting us.
FAQ Page