About Spam Email
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Inquiries by Phone

03-5408-7168
Business Hours (Monday–Friday): 10:00 a.m.–5:00 p.m.
We are closed on Saturdays, Sundays, national holidays, during summer break, and over the New Year’s holiday period.

Since our store is run by a small staff, we may be unable to answer the phone due to shipping tasks or assisting customers.
We apologize for any inconvenience, but if you could contact us via the inquiry form or email, we will review your message and respond in the order they are received.
If your matter is urgent, you may call us, but if you are unable to reach us, please try calling again later or use the contact form.
Please note that for inquiries made by phone, it may take several days to respond, depending on the nature of your inquiry. We appreciate your understanding.
Please be advised that calls to the above phone number are recorded to ensure we accurately understand your inquiry and respond appropriately. We appreciate your understanding.

Before Contacting Us
Please refer to the User Guide and Frequently Asked Questions.
Regarding the Handling of Personal Information Privacy Policy .
*Please note that while we handle inquiries in the order they are received, please be aware that it may take some time to respond, depending on whether the inquiry requires verification or how busy we are.
*Please note that processing may take longer if your request falls on a Saturday, Sunday, or national holiday, or during the summer or year-end and New Year’s holidays. We appreciate your understanding.